Ground Control

Orders & Shipping

    Charge Case Accessory Recall Program
                                Out of an abundance of caution, we are recalling the Charge Case Accessory in coordinatio...
    Gifting Ai Pin
    Gift cards You can purchase gift cards from our Shop. Gift cards are delivered digitally. Corporate gifts or bulk orde...
    Returning your Ai Pin
    You can return your Ai Pin up to 30 days from when your order arrives. To begin the return process, contact Support. S...
    Warranty policy
    At Humane, we're committed to providing you with top-quality products, which is why we offer a warranty on Ai Pin and ...

Setup & Settings

    Enable international roaming
    To use your Ai Pin outside of the U.S., purchase the International Roaming Pass and select how long you intend to be r...
    Turn on or off safety and emergency alerts
    Ai Pin provides settings for Emergency, AMBER, and Public Safety Alerts. Each is listed separately in settings.  To tu...
    Traveling internationally with Ai Pin
    If you’re traveling outside the US and would like to take your Ai Pin with you, here are a few tips on how to get the ...
    Protect Ai Pin with a Shield
    The Shield is a protective case for your Ai Pin that comes in many colors. To attach Place your Ai Pin on a flat surf...
    Wearing Ai Pin with a Clip or Latch
    Clip The Clip is designed for use on thicker or rigid apparel such as jackets, handbags, or backpacks, but can also wo...
    Clean your Ai Pin + Booster
    To ensure optimal performance, be sure to regularly clean Ai Pin and the Battery Booster. Use a soft, dry, and clean c...

Power & Charging

    Stop Use Notice for Charge Case Accessory
    June 5, 2024 Out of an abundance of caution, we ask that you immediately stop using and charging your Charge Case Acc...
    Power off or restart Ai Pin
    The power setting shows the battery level of Ai Pin. It also provides options for powering off or restarting Ai Pin. T...
    Optimize Ai Pin + Booster battery life
    To get the most out of your Ai Pin and Battery Booster: Wear your Ai Pin with your Booster. You’ll get more hours of ...

Account & Subscription

    Change username or password
    Log in to Humane.Center. Select your profile  in the bottom right. Select settings  then under Account, choose Deta...
    Change account passcode
    Before Humane shipped your Ai Pin, you created an account passcode. This passcode is required to unlock your Ai Pin th...
    Manage multi-factor authentication (MFA)
    It is highly recommended to use multi-factor authentication (MFA) to add an extra layer of protection for your data. W...
    If Ai Pin is lost or stolen
    Marking your Ai Pin as lost or stolen keeps your Humane.Center data safe and remotely locks your Pin. If your Pin is s...

Humane.Center

    Manage linked services
    Set up your Humane account so that your Ai Pin can access the available services seamlessly.  Manage linked services ...
    Create and search for notes
    Create Notes You can use notes to record simple preferences or your memories, such as traits or descriptions of peopl...
    Create and update lists
    You can make a note of anything, including shopping items, books to read, and whatever else you want your Ai Pin to re...