Summary
We are currently aware that some users may experience their charge pad blinking red when their Ai Pin is sitting on the charge pad. This typically means that there is moisture detected on the contacts of the battery. If a customer reports this behavior please ensure the customer follows the steps in this article. If your customer has completed the steps in the article, please follow capture the following information.
Information to Gather
- Has the customer had moisture on the Pin (Sweating/Exercise)?
- Does the charge pad continue to blink once the device is removed?
- Does the battery charge the Ai Pin?
- Does the other booster blink red?
Escalate to Tier 3
- If this issue isn't resolved by the troubleshooting steps, please collect the information above and escalate to Tier 3.