Skip to main content

Ground Control Beta

Answer will appear here...

Back to top

It is highly recommended to use multi-factor authentication (MFA) to add an extra layer of protection for your data. When you first set up your Ai Pin, you were given the option to set up MFA. If you haven't set it up yet, you can set up MFA now by logging into Humane.Center. You can also change or modify your authentication method at any time.

Set up multi-factor authentication

  1. In Humane.Center, Select your profile  in the bottom right.
  2. Scroll to “Multi-factor authentication.” You will see three options: “Phone number,” “Email,” and “Authentication app.”
  3. Select  next to the authentication method you’d like to add, then see the instructions that follow for the specific authentication method.

You can add more than one method, but you’ll need to set up one before adding another.

To add phone authentication 

  1. When prompted, provide your Humane username and password.
  2. Enter the phone number to use for authentication and then select “Submit.”
  3. Check your phone for a text message containing a code.
  4. Enter the code from that text message into .Center, then select "Submit." If successful, you’ll be redirected to .Center, where you will see “Phone” listed. 

To add email authentication

  1. When prompted, provide your Humane username and password.
  2. Enter an email address to use for authentication and then select “Submit.” The email address must be different from the email associated with your Humane Account.
  3. Check your email for a message containing a code. 
  4. Enter the code from that email and select "Submit." If successful, you’ll be redirected to .Center where you will see “Email” listed. 

To add an authentication app that provides a one-time password (OTP)

  1. When prompted, provide your Humane username and password.
  2. Select “SMS” or “Email” for the delivery method of your OTP.
  3. When you receive your OTP, provide it and select “Submit.” You will see a QR code.
  4. Enter the QR code by doing one of the following:
    • Use your authentication app of choice to scan the QR code.
    • Enter the provided code in the OTP code field in .Center. Then provide the device name and select “Submit.”
    • If successful, you’ll be redirected to .Center where you will see “Authentication app” listed.

We’re here to help